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This topic contains 4 replies, has 3 voices, and was last updated by  100Market-Ronan 5 years, 6 months ago.

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  • Author
    Posts
  • 11/09/2018 at 17:51 #815933

    ArtIss
    Participant

    I received a message today about the sale but in my account is no change in the balance and the sale is not displayed

    11/09/2018 at 17:58 #815938

    100Market-Raku
    Participant

    Hi ArtIss,

    Would you please provide us with the order number?

    Thank you.

    11/09/2018 at 18:04 #815939

    ArtIss
    Participant

    Tell me please where I can find order number?

    11/11/2018 at 16:56 #816369

    100Market-Raku
    Participant

    Hi,

    Would you please take a screenshot of the message?

    If you don’t feel comfortable posting it here please send it to my email raku@mail.100audio.com.

    Thanks.

    11/12/2018 at 16:28 #816699

    100Market-Ronan
    Participant

    Sorry for that wrong mail which trouble you a lot.
    This is because we are making preparation for a new feature to make it more convenient for our authors.
    However, it came out a mistake accidentally that lead to send you a wrong mail.
    We have found the staff who is responsible for this program and have fixed it already.
    And we will pay more attention to the process of this program to avoid this kind of mistakes.
    We pinpointed the issue by the wrong commission rate (65% which we used for the test) while the actual rate is 36.
    Sorry again for causing trouble to you.
    Hope your understanding and supporting.

    Regards

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