1, Error when extracting the file: A. Check the progress of the download. If the download is not complete, try to download the item again. You can download again the item within 72 hours from the purchase. B. Check the decompression software version. Please use the latest version of the decompression software. C. In Mac, […]

1. The download address will be displayed on the payment page. 2.If you are registered at the time of purchase, you may be experiencing a system delay and can not find the product in ‘My Order’. Please check the registration email. 100Audio will send you an email where you can download the product you purchased. […]

1. After the purchase is complete, the product has 15 download restrictions and requires you to complete the download within 72 hours. Please download and keep the file in time after purchase. 2. Generally speaking, it may be your network transmission problem. Please check if the network speed is normal. If you can not solve […]

1. Log in to your account. 2. Click  “My Order” in the upper right corner. 3. Find your order number at the first column ID after “#”.

First, the refund application regulations 100Audio’s refund policy is transparent. Your refund request will be sent to the 100Audio help team for review. 1. If the product hasn’t been downloaded yet, your refund request can be accepted. (100Audio team can check the download situation in the background 2. If the product has been downloaded, you […]