该主题包含 3 个回复,有 2 个参与人,并且由  PurpleBeeMusic1 年, 10 月 前 最后一次更新。

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  • #3711142

    PurpleBeeMusic
    Participant

    Hi, why is my main track not appearing at the start of the audio please?

    #3711203

    Hi,PurpleBeeMusic

    After you upload music, the system will automatically add a watermark, and there will be this sound at the beginning of the audio.
    If there is a problem with the order of the multiple versions of the music, you can try to adjust it and upload it again.

    thank you

    #3711826

    PurpleBeeMusic
    Participant

    Hi, thanks for this reply.

    I’ve done a check on some of my recent uploads and in each case when the customer hits “play”, they will hear a variation/edit instead of my main track. The main track always appears to be “version 2” in the package. I’m sure you’ll agree that it’s most important that the customer hears the main track first.

    So as you say, there is a problem with how the system is ordering multiple versions. However, I can’t “upload it again” because how do I know what order the system will put the tracks in? It is also time consuming for me to go through the process of deleting and re-uploading so this makes no sense.

    I’d be grateful if you could please look into this in more detail as we need to be certain that the main track is appearing first in the list of versions. I have clearly labelled my tracks in the upload process so it should be clear which the main one is.

    Best Regards

    #3716485

    PurpleBeeMusic
    Participant

    Hi, is there any further reply on this please?

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