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This topic contains 9 replies, has 2 voices, and was last updated by  100Audio-ZhaoShiru 3 years, 4 months ago.

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  • 10/20/2022 at 03:40 #3152073

    BozzProduction
    Participant

    Hi there,

    I just received the payout in my bank account but is missing 60$. What happened? There was a mistake?

    Thanks

    10/20/2022 at 09:13 #3152115

    100Audio-ZhaoShiru
    Moderator

    Hi，BozzProduction

    We paid in full, the less part may be charged by the bank, you can ask your bank for more information

    10/20/2022 at 17:39 #3152944

    BozzProduction
    Participant

    Hello, thanks for your answer. Could you please double-check? I checked with my bank and your bank send the wrong sum of $268 instead of $295.54 plus I had to pay some fees ($31) from your bank, why? I attached the screenshot from the bank transaction as proof.

    Best Regards

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    10/21/2022 at 09:14 #3153731

    100Audio-ZhaoShiru
    Moderator

    Hi，BozzProduction

    Because Bank of China also deducts the handling fee, in the case of international transfers, both the transfer-in bank and the transfer-out bank will charge a certain fee. This is the general rule of the bank. Thank you for your understanding.

    10/21/2022 at 18:27 #3154466

    BozzProduction
    Participant

    Thanks for your message, can you please send me proof of this transfer-in/-out fee (as I did)? I would like to see the correct sum of $295.54 with those deductions. I don’t feel so comfortable accepting this kind of argument with no clear proof. And can you also please tell me in which paragraph it is written in the contract that I must pay those fees? Thanks for your collaboration.

    10/24/2022 at 09:36 #3156841

    100Audio-ZhaoShiru
    Moderator

    Hi，BozzProduction

    I will ask the financial department for you, but Bank of China may not give us relevant documents. This will not be disclosed in the forum due to the privacy information such as personal bank accounts.

    I have asked relevant colleagues, and they told me that the less part is that the bank deducted the handling fee, and the transaction is no problem

    10/25/2022 at 09:25 #3158883

    100Audio-ZhaoShiru
    Moderator

    Hi，BozzProduction

    I asked the finance department for you, and they reported that the bank in China deducted a handling fee of $27, and then the bank in your country deducted another amount of money.
    The remaining part is deducted by the intermediary bank.
    Your commission has been charged by three banks
    If the finance can get the bank’s certificate, they will contact you by email

    10/25/2022 at 16:31 #3159500

    100Audio-ZhaoShiru
    Moderator

    Hi，BozzProduction

    Due to the recent exchange rate instability, the bank’s policies are also changing, and the financial department is also communicating with the bank.
    Thanks for your feedback

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