Home › Forums › For Musician › Musician Chat & Support (Language: English) › Long track loading

This topic contains 9 replies, has 3 voices, and was last updated by  100Audio-ZhaoShiru 3 years, 6 months ago.

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • 07/30/2022 at 14:30 #3063350

    SoSimpleAudio
    Participant

    Please solve the problem with your servers. It’s just impossible to download something for several months now, you sit and wait for 10 minutes until you download one track, the connection constantly breaks when downloading.
    With the Internet, I’m all right if that.

    08/01/2022 at 09:22 #3064268

    100Audio-ZhaoShiru
    Moderator

    Hi，SoSimpleAudio

    Thanks for your feedback, I will notify the tech department to investigate the issue

    08/04/2022 at 21:58 #3068929

    SoSimpleAudio
    Participant

    Hello. What did the technical department tell you? Upload of tracks is still very long. How soon can you fix this problem?

    08/05/2022 at 09:02 #3069068

    100Audio-ZhaoShiru
    Moderator

    Hi,SoSimpleAudio

    Due to some network reasons, uploading music and review time will be affected to a certain extent, and the technical department is working on it

    thanks

    08/12/2022 at 21:38 #3077365

    SoSimpleAudio
    Participant

    Hello. When can I expect a solution to the problem from the technical department? One track is loaded for 20-25 minutes, sometimes it is simply impossible to download them

    08/15/2022 at 09:24 #3079028

    100Audio-ZhaoShiru
    Moderator

    Hi，SoSimpleAudio

    If the upload time is too long, it may also be related to your local network condition. You can check whether there is a problem with the network firewall or dns settings, etc., which causes the connection to the website to be too slow. I will also ask the technical department to investigate the reason.

    08/27/2022 at 21:12 #3094085

    SoSimpleAudio
    Participant

    Hello. Is there any news on this issue?

    08/29/2022 at 09:04 #3094893

    100Audio-ZhaoShiru
    Moderator

    Hi，SoSimpleAudio

    The technical department has reported that the system of the website is normal.
    You can try uploading again. The unsuccessful upload at that time may be due to network fluctuations or network errors.

    08/29/2022 at 09:58 #3095017

    FFerraudio
    Participant

    Hey man, I don’t know if it’s useful but: From my side there’s no time issues for uploading in general, sometimes it’ll go super slow but a refresh and waiting a few minutes seems to fix the issue. Strange but eh, it works.

    08/29/2022 at 11:43 #3095149

    100Audio-ZhaoShiru
    Moderator

    Hi,FFerraudio

    This may be caused by network instability during uploading.

    The network interfered by many external factors, and the technical department is also working on Optimization

  • Author
    Posts
Viewing 10 posts - 1 through 10 (of 10 total)

You must be logged in to reply to this topic.