Home › Forums › For Musician › Musician Chat & Support (Language: English) › lost my sign (emblem)

This topic contains 10 replies, has 2 voices, and was last updated by  100Audio-ZhaoShiru 4 years ago.

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  • 01/24/2022 at 21:39 #2854579

    awer
    Participant

    lost my sign (emblem)

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    01/25/2022 at 09:07 #2855181

    100Audio-ZhaoShiru
    Moderator

    Hi，gafoss

    This situation is caused by web caching or network latency. It should take a while to recover.

    01/26/2022 at 14:00 #2857809

    awer
    Participant

    restore my logo

    01/26/2022 at 14:06 #2857813

    100Audio-ZhaoShiru
    Moderator

    Hi，gafoss

    Your avatar is displayed normally, you can try a new browser or a different computer to see if it is restored.

    01/26/2022 at 15:34 #2857962

    awer
    Participant

    Opened on three different browsers and phone, the result is the same

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    01/26/2022 at 15:38 #2857965

    100Audio-ZhaoShiru
    Moderator

    Hi，gafoss

    I have conveyed the information to my colleagues in the technical department.
    This has not happened before, and we need time to investigate the reason
    I can see your avatar is displayed normally here. Maybe there is a network problem in your place. You may wait for a while to see whether the network problem will recover.

    Thank you

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    01/26/2022 at 19:24 #2858725

    awer
    Participant

    This situation makes me very uncomfortable.

    01/27/2022 at 13:22 #2859663

    100Audio-ZhaoShiru
    Moderator

    Hi，gafoss

    We have tried a lot of computers. Your avatar is displayed normally, our company and customers can see your avatar.
    As for why your avatar cannot be displayed, the technician has not found the reason for a while, because everything is normal on your account now.

    01/27/2022 at 14:17 #2859739

    awer
    Participant

    was tested on several meetings and the result is the same. let’s reload the logo?

    01/27/2022 at 14:23 #2859743

    100Audio-ZhaoShiru
    Moderator

    Hi，gafoss

    You can apply to re-upload your logo or a new avatar.

    https://100audio.com/en/vendor-dashboard/vendor-update/

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