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This topic contains 2 replies, has 2 voices, and was last updated by  SingingDog 4 years, 11 months ago.

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  • 11/25/2020 at 12:14 #2143520

    SingingDog
    Participant

    I had two tracks that were rejected with the reason “This item cannot be proved”. It’s just happened twice and I’ve never had it before.

    Does anyone know what this means? Anyone else get the same error message when their tracks get rejected?

    Just trying to sort this out so I can determine if this is a viable platform for music sales or not.

    Thanks!

    11/25/2020 at 18:01 #2144106

    100Market-Ray
    Participant

    Hi, SingingDog
    We checked situation of the two tracks. The certification files of these tracks can not be matched with the original audios, so they can not be proved. We suggest you check whether the exported file is wrong. You could provide the midi file of main melody track or the audio file of main instrument. Hope that helps.

    11/25/2020 at 23:38 #2144553

    SingingDog
    Participant

    Thanks – let me try and determine if that’s the issue. I an usually submitting 4 or 5 tracks together as a set, and using the longest track as the reference track.

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