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日本語This topic contains 13 replies, has 2 voices, and was last updated by 
100Market-Ronan 6 years, 6 months ago.
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When I received the reward, I received a notification.
We assume that they mean that there is a discrepancy between the name of the recipient of the bank account (………), which you indicated, and your name in the ID
How can I change my name? and how to fix it.
And what is not the match? I have provided you with my “documents” which confirm that my name is mine.
Hi BigBeaver,
We are contacting the bank for the reason why the name is not matched.
And you can ask your bank for this issue.
Hope we can figure out that as soon as possible.
Have a nice day!But why doesn’t it coincide if I asked the bank for the correct spelling of the name?
what other name should I give you if it is MY NAMEAnnounce to me SO WHAT I UNDERSTAND. What exactly does not match? What is the name I provided in the banking information? or name specified in the profile
The bank said that they do not know what the problem is. The specified information for the bank is correct.
Hi BigBeaver,
We have transferred the payment to your account, and the money had been already sent to your bank.
But we did get the feedback from your bank that your name of the account is WRONG.
You need to check that with your bank and response to us ASAP and tell us the correct name according to the banks’ response.
What you thought right maybe is not right against the bank’s requirement.
Hope that helps.Hi BigBeaver,
We have transferred the payment to your account, and the money had been already sent to your bank.
But we did get the feedback from your bank that your name of the account is WRONG.
You need to check that with your bank and response to us ASAP and tell us the correct name according to the banks’ response.
What you thought right maybe is not right against the bank’s requirement.
Hope that helps.I contacted the bank, they said that the name is correct, I sent you the full information and the correct description of the name by e-mail, but you still did not answer. When will I receive the reward?
Hi BigBeaver,
Just like I told you before, the money had already been sent to your bank, and your bank gave us the feedback that your name is wrong. So I think it’s better to ask your bank again.
As for the email, I have told you that we are trying to contact your bank with the information you provided.
I can’t reply to you with no reply from your bank. And we are trying to contacting your bank now! When you will receive your money depends on the work of your bank.
Have a nice day！I contacted the bank again, the error was found in the name and fixed.
Now I’m waiting for your action.Hi BigBeaver,
But we need your fixed name to contact the bank.
To protect your privacy, please reply to me your fixed name on the email.
Have a nice day!I sent you all the information by email.
When can I get a refund?
Hi BigBeaver,
We have sent the information to the bank.
But the bank needs time to deal with the whole process. And we will inform you if we get a reply from the bank.
Hope that helps.
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