Home › フォーラム › For Musician › Musician Chat & Support (Language: English) › Did I miss my sale?

このトピックには5件の返信が含まれ、3人の参加者がいます。5 年、 1 ヶ月前に  Rainforestaudio さんが最後の更新を行いました。

5件の投稿を表示中 - 1 - 6件目 (全6件中)
  • 投稿者
    投稿
  • 11/26/2020 12:27 #2145249

    Rainforestaudio
    参加者

    Hi 100audio,
    It says my track https://100audio.com/en/download/1935286/ has 4 purchases but It only shows 3 purchases on my earnings page. Can you please explain?.
    also I’ve just written my appeal application, I look forward to your response. Thanks in advance!

    11/26/2020 17:53 #2145740

    100Market-Ray
    参加者

    Hi, Rainforestaudio
    Could you please provide a screenshot of your “EARNINGS” page? It’s convenient for us to check for you more accurately.
    Besides, we received your appeal application, the relevant staff will review and deal with it, please wait patiently.

    11/27/2020 08:04 #2146375

    Rainforestaudio
    参加者

    Hi Celia, here is the screenshot.

    Attachments:
    You must be logged in to view attached files.
    01/04/2021 12:10 #2214328

    100audio-yuanxiaoshuai
    モデレーター

    Hi Rainforestaudio,

    Thank you for your patience, we’re trying to seek out how this problem occurred, we found this item has been purchased twice by the same customer from Music license2 to lincense5 on August 19, 2020, the last purchase was for the larger audience size and more copies or downloads. But the records show the merge data but not the two separate data, this technical problem has been feed to our technical department, we will inform on the forum after the functional upgrading. Thank you for your feedback and suggestions.

    01/05/2021 08:53 #2215651

    Rainforestaudio
    参加者

    Hi JaNaeo, Thank you for your response. Now I understand!

  • 投稿者
    投稿
5件の投稿を表示中 - 1 - 6件目 (全6件中)

このトピックに返信するにはログインが必要です。